← PortfolioCooper's HawkMid-Year Review · FY26
Operations

First Time Guest Program

CH Master Project TrackerEnterpriseTraffic/Marketing System: Performance Driving Strategy (ENTERPRISE)First Time Guest Program2 sub-projects
Stage
BIG IDEA
Sub-projects
2
Health
Not Started
Latest Update · Jun 9, 2026

6.3.26 (high priority traffic activations): Team preparing options for next steps (end program; broaden pilot w/tweaks; roll out company-wide) to bring to DF on 6/29 or 7/7.

Department
Operations
Strategic Pillar
1 ACQUIRE NEW MEMBERS
Executive Sponsor
TBD
Owner
TBD
IT Dependency
Yes
IT Roadmap
Yes
Fiscal Year / Quarter
Timing
TBD
Start Date
Target End
Budget
Status
Not Started
Status Updates · 5
6 months running
In Progress/On TrackJun 9, 2026

6.3.26 (high priority traffic activations): Team preparing options for next steps (end program; broaden pilot w/tweaks; roll out company-wide) to bring to DF on 6/29 or 7/7.

In Progress/On TrackMay 20, 2026

5.20.26: test launched in April. Volumes lower than anticipated, but feedback is positive from restaurants. Continuing to track results. Expect update in DF in June/July.

In Progress/On TrackMar 11, 2026

3.5.26 [DF]: collateral review/approval; targeting test in April

In Progress/On TrackFeb 17, 2026

2.12.26 [DF]: scope, timing discussion (see notes)

Not StartedJan 7, 2026

Scope for 2026: First time guest program - what can we do for guests when it's their first time dining with us (e.g. do we buy them a glass of wine)

Prism · Cooper’s Hawk Strategy · Mid-Year Review FY26