R&M Initiative (SUB)

The R+M project is focused on improving visibility, control, and consistency of Repairs & Maintenance spend across restaurants by aligning systems, reporting, and operational ownership. It integrates ServiceChannel and RLRP reporting, standardizes category definitions (Repairs vs. Maintenance), and equips operators with tools and resources to better identify, manage, and reduce R&M costs. The initiative ultimately aims to drive smarter decision-making, increase accountability, and improve restaurant-level margin performance. Key Milestones1. Category Standardization (Complete- P1 2026) -Defined and implemented R&M categories (SC-Repairs vs. SC-Maintenance) in RLRP 2. Reporting Alignment (Complete- 2/26/26) -ServiceChannel reports aligned to RLRP categories -Removal of accruals from ServiceChannel reporting -Weekly automated reporting distributed to GMs and ADs 3. Enhanced Reporting Tools (Complete-2/26/26) -Launch of weekly ServiceChannel report (simplified, trade-based visibility) -Finance-provided Period-over-Period Trend Report (2-year lookback by trade) 4. Operator Resource Guide (In Progress- May Delivery) -Development of R&M Resource Guide outlining best practices, ownership clarity, and cost control opportunities 5. Training & Communication (Timeline TBD) -Rollout via News Flash and job aids -Field education on how to use reports and identify opportunities 6. Ongoing Optimization & Accountability (On Going) -Drive adoption and usage of reporting tools -Identify top cost drivers and opportunities by trade -Reinforce ownership between Facilities and Restaurant teams