← PortfolioCooper's HawkMid-Year Review · FY26
Strategy & Planning

Community Ambassador/Concierge (In Restaurant POC)

Stage
Create (Concept Development)
Level
Level 3: Dept Project
Health
In Progress/On Track
Latest Update · Jun 25, 2026

6.25.26 Targeting update in 7/7 DF in order to align on # of hours/TM for test.

Department
Strategy & Planning
Strategic Pillar
5 INNOVATE & EXPLORE
Executive Sponsor
TBD
Owner
TBD
IT Dependency
IT Roadmap
Fiscal Year / Quarter
Timing
TBD
Start Date
Target End
Budget
Status
In Progress/On Track
Status Updates · 4
6 months running
In Progress/On TrackJun 25, 2026

6.25.26 Targeting update in 7/7 DF in order to align on # of hours/TM for test.

In Progress/On TrackJun 9, 2026

6.3.26 [High Priority Traffic Activations Meeting]: team working to refresh materials based on feedback from Tim (more hours/less hands-on activations). Assessing cost. Identifying test restaurants.

In Progress/On TrackFeb 12, 2026

2/12/26 Nora: presented update in DF. Aligned on intent. Next steps involve flushing out the details for testing.

Not StartedJan 7, 2026

Per Tim 1/5/26:Put more onus on restaurants to drive non-member traffic Maybe part of a specific role - get out in the local communities to give out BOG cards or something like that Not incremental - maybe a top-performing server who has more incremental hours to take this on? Or ideally a manager

Prism · Cooper’s Hawk Strategy · Mid-Year Review FY26