← PortfolioCooper's HawkMid-Year Review · FY26
IT

Host-OpenTable Chit (SUB)

Objective: Implement chit printers to replace the five-card system, making it easier to share Guest preferences with servers and bartenders. Actions: 1. Install chit printers at host stands in all locations 2. Train hosts, bartenders, and servers on the use of chits/chit printers 3. Replace the five-card system with chits printed out of OpenTable, containing Guest details (e.g., preferences, special occasions). Status: Post-Test/Pre-Rollout (tested from 7/9/24-9/3/24)

Stage
Sustain/Grow (Expand/Optimize)
Level
Level 4: Sub Project
Health
Complete
Latest Update · Apr 20, 2026

Complete

Department
IT
Strategic Pillar
1 ENHANCE THE CORE BUSINESS
Executive Sponsor
Dave H
Owner
Lisa M
IT Dependency
IT Roadmap
Fiscal Year / Quarter
FY26 · Q1
Timing
P1/P2
Start Date
Target End
Budget
Status
Complete
Status Updates · 5
1y 8m running
CompleteApr 20, 2026
In Progress/On TrackNov 18, 2025
On-holdMar 12, 2025
In Progress/On TrackOct 17, 2024

10.17.24: Separated host projects into sub projects. Test complete, adding to New Lenox soon (timing TBD).

In Progress/On TrackOct 17, 2024

10.17.24: Separated host projects into sub projects.

Prism · Cooper’s Hawk Strategy · Mid-Year Review FY26