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IT

CCD-Curbside Arrival Notifications

IT (Technology) ProjectsCCD-Curbside Arrival Notifications

Today, restaurants use RingCentral and a laptop to communicate with Guest for curbside pickup/delivery. Could we use Olo Expo's SMS feature to create more efficiency?

Stage
Design (Build/Plan)
Level
Level 0: Inactive
Health
In Progress/On Track
Latest Update · Nov 24, 2025

In Progress/On Track

Department
IT
Strategic Pillar
3 OPTIMIZE PERFORMANCE
Executive Sponsor
Dave H
Owner
Inna L
IT Dependency
IT Roadmap
Yes
Fiscal Year / Quarter
FY26 · Q1
Timing
Need to determine timing
Start Date
Target End
Budget
Status
In Progress/On Track
Status Updates · 19
2y 8m running
In Progress/On TrackNov 24, 2025
OngoingNov 19, 2025
OngoingApr 21, 2025

1.27.25: The test at DG indicates that we may want to pursue another path (specific phone line). Staying on course at Downers Grove and waiting for IT/Ops Leadership to determine priorities and next steps.

On-holdJan 28, 2025

1.27.25: The test at DG indicates that we may want to pursue another path (specific phone line). Staying on course at Downers Grove and waiting for IT/Ops Leadership to determine priorities and next steps.

In Progress/On TrackOct 4, 2024

10.3.24: OLO Expo complete with Curbside Texting to follow

Not StartedJul 10, 2024

7.10.24: Project is already represented in Delivery Project.

In Progress/On TrackJul 10, 2024

7.10.24: Project is already represented in Delivery Project.

In Progress/On TrackJun 26, 2024

6.26.24: Reviewing Expo for CCD Surge Project

PendingJun 17, 2024

6.17.24: pending (per Susan)

In Progress/On TrackJun 13, 2024

6.13.24: OD&S to examine how Olo Expo works and test. Understand how refunds and new driver works.

PendingMay 3, 2024

5.3.24: Included in IT Roadmap 24 (#16); pending outcome of Culinary Edge and carryout/delivery plan

Not StartedMay 3, 2024

5.3.24: Included in IT Roadmap 24 (#16)

DeferredMay 3, 2024

5.3.24: Removed from IT Roadmap 24

DeferredApr 12, 2024

3.19.24: IT Roadmap - not started (IT SC)

Not StartedApr 3, 2024

3.19.24: IT Roadmap - not started (IT SC)

PendingMar 22, 2024

2.19.24: Per Olo, Expo is only a solution for ASAP orders, we are going back to ask for development timeline for Future Orders - Tom to take to Jason

In Progress/On TrackNov 11, 2023

11.2.23: green lit for reengagement/discovery at Ops Dev mtg; enables 2-way texting, more mobility - tablet, enables 3rd party delivery in the future

In Progress/On TrackNov 1, 2023

11.1.23: Approval to get back into discovery

In Progress/On TrackOct 27, 2023

Added to list 10.25.23

Prism · Cooper’s Hawk Strategy · Mid-Year Review FY26