CCD-Curbside Arrival Notifications
Today, restaurants use RingCentral and a laptop to communicate with Guest for curbside pickup/delivery. Could we use Olo Expo's SMS feature to create more efficiency?
In Progress/On Track
1.27.25: The test at DG indicates that we may want to pursue another path (specific phone line). Staying on course at Downers Grove and waiting for IT/Ops Leadership to determine priorities and next steps.
1.27.25: The test at DG indicates that we may want to pursue another path (specific phone line). Staying on course at Downers Grove and waiting for IT/Ops Leadership to determine priorities and next steps.
10.3.24: OLO Expo complete with Curbside Texting to follow
7.10.24: Project is already represented in Delivery Project.
7.10.24: Project is already represented in Delivery Project.
6.26.24: Reviewing Expo for CCD Surge Project
6.17.24: pending (per Susan)
6.13.24: OD&S to examine how Olo Expo works and test. Understand how refunds and new driver works.
5.3.24: Included in IT Roadmap 24 (#16); pending outcome of Culinary Edge and carryout/delivery plan
5.3.24: Included in IT Roadmap 24 (#16)
5.3.24: Removed from IT Roadmap 24
3.19.24: IT Roadmap - not started (IT SC)
3.19.24: IT Roadmap - not started (IT SC)
2.19.24: Per Olo, Expo is only a solution for ASAP orders, we are going back to ask for development timeline for Future Orders - Tom to take to Jason
11.2.23: green lit for reengagement/discovery at Ops Dev mtg; enables 2-way texting, more mobility - tablet, enables 3rd party delivery in the future
11.1.23: Approval to get back into discovery
Added to list 10.25.23
Prism · Cooper’s Hawk Strategy · Mid-Year Review FY26