Member Login Obstacle Analysis
This will be ongoing workstream for continuous improvement. Have SOW with Red Foundry for app log-out work, but also have face recognition button, font sizing & process changes, etc.
6.4 (Anthony): Team is manually tracking issues. Submitting tickets if it's consistent feedback. IT also built out textIQ to parse out issues from emails. Solving for two things: Member Login IssuesWine Club Email Volume: 80+% of volume is wine club tickets 5.21 (Anthony): Still working on process to enable visibility on what IT is working through around priorities. For the one "big" issue -- app log-out -- they're in progress & hoping to roll out the fix on Monday. 4.23.26 (Anthony + Joe): Anthony to start log w/ prioritized issues for IT to tackle.
6.4 (Anthony): Team is manually tracking issues. Submitting tickets if it's consistent feedback. IT also built out textIQ to parse out issues from emails. Solving for two things: Member Login IssuesWine Club Email Volume: 80+% of volume is wine club tickets 5.21 (Anthony): Still working on process to enable visibility on what IT is working through around priorities. For the one "big" issue -- app log-out -- they're in progress & hoping to roll out the fix on Monday. 4.23.26 (Anthony + Joe): Anthony to start log w/ prioritized issues for IT to tackle.
6.4 (Anthony): Team is manually tracking issues. Submitting tickets if it's consistent feedback. 5.21 (Anthony): Still working on process to enable visibility on what IT is working through around priorities. For the one "big" issue -- app log-out -- they're in progress & hoping to roll out the fix on Monday. 4.23.26 (Anthony + Joe): Anthony to start log w/ prioritized issues for IT to tackle.
5.21 (Anthony): Still working on process to enable visibility on what IT is working through around priorities. For the one "big" issue -- app log-out -- they're in progress & hoping to roll out the fix on Monday. 4.23.26 (Anthony + Joe): Anthony to start log w/ prioritized issues for IT to tackle.
4.23.26 (Anthony + Joe): Anthony to start log w/ prioritized issues for IT to tackle.
3.20.26 Unclear whether IT is working on this. In the meantime, working to identify common issues that we would want to solve for. Anthony to align with James to ensure that IT is aware of M&GS expectations.
3.20.26 Unclear whether IT is working on this. In the meantime, working to identify common issues that we would want to solve for.
1.14.26 (Anthony I): In Discovery
6.24.24: Discovery
Prism · Cooper’s Hawk Strategy · Mid-Year Review FY26