Operations
Guest Experience Platform (Reputation Studio Replacement)
Guest Experience Platform (Reputation Studio Replacement)
Health
Complete
Latest Update · Aug 12, 2025
4.29.25: Will go live companywide later in May, Rep Studios ends May 26.
Department
Operations
Strategic Pillar
1 ENHANCE THE CORE BUSINESS
Executive Sponsor
Jason P
Owner
Pat R
IT Dependency
—
IT Roadmap
—
Fiscal Year / Quarter
FY25 · Q2
Timing
Pilot in March, RO in May
Start Date
—
Target End
—
Budget
—
Status
Complete
Status Updates · 8
2y 7m running
CompleteAug 12, 2025
4.29.25: Will go live companywide later in May, Rep Studios ends May 26.
In Progress/On TrackApr 29, 2025
4.29.25: Will go live companywide later in May, Rep Studios ends May 26.
In Progress/On TrackMar 14, 2025
3.14.25: Pilot live Mar 13-26
In Progress/On TrackFeb 14, 2025
2.14.25: Preparing for Pilot, Pat to meet with Stakeholders.
In Progress/On TrackJun 24, 2024
6.24.24: Discovery underway
In Progress/On TrackMay 20, 2024
5.20.2024: We have met with Jeremy Lyle to give him a list of potential platforms we are interested in for an RFP. Looking to get these companies in next month for demos.
Not StartedDec 24, 2023
12.8.23: Deferred to 2024
PendingDec 11, 2023
Year-end: Proposed for FY24
Prism · Cooper’s Hawk Strategy · Mid-Year Review FY26